Your new account will be billed a one-time charge of $15.00 for installation of
service. If you transfer your service from one location to another or go to a
vacation status, a $15.00 charge will be applied to your first bill.
Service can be turned on by visiting the KUA Customer Relations
Office and signing for the account, or your request for service can be mailed
or placed in the night deposit box along with the appropriate deposit. Please
include a copy of your lease agreement if you are renting. If you are
purchasing your house, please bring documentation showing that you have bought
or are in the process of buying. KUA also requires a Social Security number and
valid drivers license.
We will be happy to take your service request by FAX providing all
proper documentation is sent. Credit card or wire transfer can also pay
deposits if you cannot visit our office or there is not enough time to send a
deposit by mail.
Utility deposits are required to help protect customers who pay their bills
from having to bear the costs incurred by those relatively few customers who do
not pay their bill. Deposits must be paid before service can be initiated.
Residential electric deposits start at $340, and water deposits
start at $50. Remember, credit card payments or wire transfers of money for
deposits will also be accepted, and interest is accrued to cash deposits.
Residential deposits and interest are refundable upon discontinuation of
service, less the amounts due from the customer in the final bill. Deposits
received prior to May 1, 2010 are governed by the previous tariff. If
additional deposits are assessed after May 1, 2010, the entire deposit will be
subject to this new tariff.
Additional deposits can be required if service
is disconnected for nonpayment, checks have been returned by the bank for
insufficient funds, the customer has write off accounts, the customer has filed
bankruptcy (consistent with any court order), or tampering/current diversion
Bills are due when rendered; however, payments are not considered past due
unless received by KUA after the delinquent date listed on your bill. You will
see two payment levels on your bill. One level will be the amount of your bill
if paid on or before the delinquent date. The other level shown will be higher
for payments made after the delinquent date.
If payment has not been received by the bill's delinquent date, a
reminder notice will be mailed to you. Service will be subject to termination
if payment is not received by the cut off date listed on the reminder notice.
The most convenient way to pay your bill is to use the envelope that is
included in with your monthly bill. Utility bills may also be paid at the KUA
Administration building at 1701 W. Carroll St in Kissimmee from 7:00 am to 6 pm
Monday - Friday. For your convenience, a night drop box is located at the
Carroll Street building for after hour's payments.
which allows bills to be directly debited to your checking account, is also
available upon request. Credit Cards We accept Master Card, Visa, Discover, and
Visa Check via phone or in person.
Make checks payable to:
Kissimmee Utility Authority
P.O. Box 423219, Kissimmee Fl 34742-3219
Returned Check Charge
If a check or similar instrument fails to clear the institution on which it is
drawn, regardless of the reason, a surcharge will be accessed for the handling
of the check or instrument. The fee will be accessed as follows:
$25.00 if the face value does not exceed $50.00
$30.00 if the face value is more than $50.00 but does not exceed $300.00
$40.00 if the face value is more than $300.00; or, 5% whichever is greater
If you need to terminate your service and it is inconvenient for you to
visit our office, mail or fax a letter requesting service termination, KUA will
be happy to take your termination request over the phone provided adequate
identification can be provided.
If you plan to be a seasonal customer, inquire about our Vacation ON/OFF
Plan. Vacation turn off or turn on requests will be accepted over the phone
with proper identification.
KUA offers an energy conservation program aimed at helping you get the
maximum value out of each dollar you spend on electricity. Our home or business
energy audit is available at no cost. Contact KUA Customer Relations for
additional information or to arrange for this free service.
If you have a Sprinkler system or a pool, you can help reduce your sewer
charges by having an irrigation meter installed. For more information,
call Toho Water Authority at 407-944-5000.