Welcome to the Kissimmee Utility Authority

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KUA Linemen

The Best of the Best

Did you know that KUA has some of the best linemen in the business?

KUA linemen compete at various rodeo events held around the country and have brought home many top awards.

To learn more about the linemen rodeo events or to meet our team, visit the KUA Rodeo Web site.

Visit KUA's Rodeo Site

Kissimmee Utility Authority - KUA
KUA Outage Alerts

Visit KUA's Lineman's Rodeo Website!

The Toho Water Authority

The City of Kissimmee

Residential Account Information

Residential Accounts Top of Page
Your new account will be billed a one-time charge of $15.00 for installation of service. If you transfer your service from one location to another or go to a vacation status, a $15.00 charge will be applied to your first bill.

Service can be turned on by visiting the KUA Customer Relations Office and signing for the account, or your request for service can be mailed or placed in the night deposit box along with the appropriate deposit. Please include a copy of your lease agreement if you are renting. If you are purchasing your house, please bring documentation showing that you have bought or are in the process of buying. KUA also requires a Social Security number and valid drivers license.

We will be happy to take your service request by FAX providing all proper documentation is sent. Credit card or wire transfer can also pay deposits if you cannot visit our office or there is not enough time to send a deposit by mail.

Residential Deposits Top of Page
Utility deposits are required to help protect customers who pay their bills from having to bear the costs incurred by those relatively few customers who do not pay their bill. Deposits must be paid before service can be initiated.

Residential electric deposits start at $170, and water deposits start at $25. Deposits are non-transferable and are returned as a credit on your bill after 24 months of good credit history. Remember, credit card payments or wire transfers of money for deposits will also be accepted, and interest is accrued to cash deposits.

The deposit may be waived with a letter of credit of at least two years or 24 months of good credit history from your previous utility.

Good credit history is defined as no more than 2 delinquent payments or returned checks (or a combination of the two) and no forced collections or involuntary service terminations in the past 12 months of service. If you move and have your KUA service disconnected prior to a year's full service, your deposit will be applied to your final bill.

No Power Top of Page
Bills are due when rendered; however, payments are not considered past due unless received by KUA after the delinquent date listed on your bill. You will see two payment levels on your bill. One level will be the amount of your bill if paid on or before the delinquent date. The other level shown will be higher for payments made after the delinquent date.

If payment has not been received by the bill's delinquent date, a reminder notice will be mailed to you. Service will be subject to termination if payment is not received by the cut off date listed on the reminder notice.

Payments Top of Page
The most convenient way to pay your bill is to use the envelope that is included in with your monthly bill. Utility bills may also be paid at the KUA Administration building at 1701 W. Carroll St in Kissimmee from 7:00 am to 6 pm Monday - Friday. For your convenience, a night drop box is located at the Carroll Street building for after hour's payments.

Bank drafting, which allows bills to be directly debited to your checking account, is also available upon request. Credit Cards We accept Master Card, Visa, Discover, and Visa Check via phone or in person.

Make checks payable to:

Kissimmee Utility Authority
P.O. Box 423219, Kissimmee Fl 34742-3219

Returned Check Charge Top of Page
A charge of $20 or 5% of checks over $400.00. Only cash, money orders and credit cards will be accepted on accounts where a check has been returned by the bank.

Terminating Accounts Top of Page
If you need to terminate your service and it is inconvenient for you to visit our office, mail or fax a letter requesting service termination, KUA will be happy to take your termination request over the phone provided adequate identification can be provided.

Seasonal Customers Top of Page
If you plan to be a seasonal customer, inquire about our Vacation ON/OFF Plan. Vacation turn off or turn on requests will be accepted over the phone with proper identification.

Conservation Programs Top of Page
KUA offers an energy conservation program aimed at helping you get the maximum value out of each dollar you spend on electricity. Our home or business energy audit is available at no cost. Contact KUA Customer Relations for additional information or to arrange for this free service.

Irrigation Meters Top of Page
If you have a Sprinkler system or a pool, you can help reduce your sewer charges by having an irrigation meter installed. For more information, call the City of Kissimmee Water & Sewer Department at 407-518-2502.